Please contact us before returning a defective item to receive the return shipping address and other instructions.
3-DAY PRODUCT GUARANTEE
Did your item arrive damaged, different, or not working? In that case, you are protected and can make a claim, the procedure is described below.
Within 3 days of receiving the product, contact us with a photo or video explaining the problem and whether you want a refund or replacement.
We will review the complaint and contact you if we need more information.
3. If approved, we will refund or reship the item, you may also be asked to return the product.
Will I need to send the item back to Our store?
Only high value products need to be returned. The high value is determined by our service team and is usually an item around $70 or more. If the value is not high, you do not need to return it and can keep the defective product.
If we ask you to return the product, we will discuss with you the most economical way to return it, send it to us and give you complete instructions, including our address. You will receive your full / partial refund once we receive and check the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund approval or rejection.
If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
- Refund Policy "Exchanges and Returns" with 7 days right to regret.
- Refund Policy "RETURNS POLICY" with 7 days right to regret.